All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Saturday 27th July 2019

No incidents reported

Friday 26th July 2019

No incidents reported

Thursday 25th July 2019

Network SysEleven Stack issues with VPNaaS in region CBK

At the moment we are investigating issues with VPN as a Service in CBK.

There might be troubles when creating new VPN connections. Existing connections should continue to work.

Please contact our support team at cloudsupport@syseleven.de if you are experiencing any issues.

Update 2019-07-26 14:35: Due to a misbehavior of the SDN software, scheduling of new VPN services was unreliable. Now the service is fully functional again.

Wednesday 24th July 2019

No incidents reported

Tuesday 23rd July 2019

No incidents reported

Monday 22nd July 2019

No incidents reported

Sunday 21st July 2019

No incidents reported

Saturday 20th July 2019

No incidents reported

Friday 19th July 2019

No incidents reported

Thursday 18th July 2019

No incidents reported

Wednesday 17th July 2019

No incidents reported

Tuesday 16th July 2019

No incidents reported

Monday 15th July 2019

No incidents reported

Sunday 14th July 2019

No incidents reported

Saturday 13th July 2019

No incidents reported

Friday 12th July 2019

No incidents reported

Thursday 11th July 2019

No incidents reported

Wednesday 10th July 2019

No incidents reported

Tuesday 9th July 2019

No incidents reported

Monday 8th July 2019

No incidents reported

Sunday 7th July 2019

No incidents reported

Saturday 6th July 2019

No incidents reported

Friday 5th July 2019

No incidents reported

Thursday 4th July 2019

No incidents reported

Wednesday 3rd July 2019

No incidents reported

Tuesday 2nd July 2019

No incidents reported

Monday 1st July 2019

No incidents reported

Sunday 30th June 2019

No incidents reported

Saturday 29th June 2019

No incidents reported

Friday 28th June 2019

No incidents reported