Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Monday 26th August 2019

No incidents reported

Sunday 25th August 2019

No incidents reported

Saturday 24th August 2019

No incidents reported

Friday 23rd August 2019

No incidents reported

Thursday 22nd August 2019

API SysEleven Stack DNSaaS API issues in Region DBL/CBK

Currently we are facing issues with the SysEleven Stack DNSaaS API. We are working on a solution and keep you informed. The outage only affects creating or changing existing DNS resources.

We apologise for any inconveniences.

UPDATE 12:55: There was a problem with our Designate Infrastructure. It is solved and we are working on a longterm solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.

Wednesday 21st August 2019

No incidents reported

Tuesday 20th August 2019

SysEleven Zabbix maintenance ende

Gerne informieren wir Sie darüber, dass die Wartung erfolgreich abgeschlossen wurde.

Zabbix wird nun in der Version 4.2 betrieben.

Bei Darstellungsproblemen leeren sie bitte den Cache ihres Browsers für die Seite https://zabbix.syseleven.de/.

Monday 19th August 2019

SysEleven Zabbix maintenance start

Wie bereits angekündigt, beginnen wir jetzt mit der Wartung der SysEleven Zabbix Instanz. Vorausgesetzt, alles läuft nach Plan, sollten wir bis 06:00 Uhr MEZ fertig sein.

Während der Wartung treten die folgenden Beeinträchtigungen im Betrieb auf:

  • Erreichbarkeit von https://zabbix.syseleven.de/ eingeschränkt.

Sunday 18th August 2019

No incidents reported

Saturday 17th August 2019

No incidents reported

Friday 16th August 2019

No incidents reported

Thursday 15th August 2019

No incidents reported

Wednesday 14th August 2019

No incidents reported

Tuesday 13th August 2019

No incidents reported

Monday 12th August 2019

No incidents reported

Sunday 11th August 2019

No incidents reported

Saturday 10th August 2019

No incidents reported

Friday 9th August 2019

No incidents reported

Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

No incidents reported

Tuesday 6th August 2019

No incidents reported

Monday 5th August 2019

No incidents reported

Sunday 4th August 2019

No incidents reported

Saturday 3rd August 2019

No incidents reported

Friday 2nd August 2019

No incidents reported

Thursday 1st August 2019

No incidents reported

Wednesday 31st July 2019

No incidents reported

Tuesday 30th July 2019

No incidents reported

Monday 29th July 2019

No incidents reported

Sunday 28th July 2019

No incidents reported