Past Incidents

Between January 19th, 2021 22:00 PM and January 20th 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

We expect two short network interruptions up to one minute and degradation in storage performance.

• network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
• network availability will be affected
• the API will not be affected
• state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

Between January 14th, 2021 22:00 PM and January 15th 07:00 AM (UTC +1) we will perform planned maintenance in Region DBL

We expect two short network interruptions up to one minute and degradation in storage performance.

• network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
• network availability will be affected
• the API will not be affected
• state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtual machines can't be spawned or have no write access to their volumes (disks).

We will keep you informed and apologise for any inconveniences.

Update : issues were identified and solved

Currently we are facing issues with the SysEleven Stack Cinder API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: The Cinder API is operational again

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that access to volumes or disks of some VMs is slow.

We will keep you informed and apologise for any inconveniences.

At the moment we are facing issues with the Cinder service API in the DBL region.

We will keep you informed and apologise for any inconveniences.

Update: The problems with the Cinder API are solved

At the moment we are facing major issues in the region DBL.

We are investigating.

UPDATE 14:27: A major storage issue affects VMs using cinder volumes or the M1 flavor severely. Also S3 is affected. We are working hard on identifying and resolving the problem.

UPDATE 15:30: The block storage (Cinder volumes and VMs with M1 flavor), as well as the S3 object storage, are available again. We are still investigating thoroughly, together with the software vendor of our storage system. If you are still experiencing issues please contact us immediately at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

UPDATE 16:10: We isolated the root cause and will implement measures that prevent this from happening again.