All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 13th September 2022

SysEleven Stack maintenance announcement for region CBK, scheduled 1 year ago

Between September 13th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK


During this period there will be:

  • network availability of virtual machines will be interrupted for up to 5 min
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Friday 9th September 2022

No incidents reported

Thursday 8th September 2022

No incidents reported

Wednesday 7th September 2022

No incidents reported

Tuesday 6th September 2022

SysEleven Stack maintenance announcement for Region FES, scheduled 1 year ago

Between September 6th, 2022 22:00 and 23:00 (UTC +2) we will perform planned maintenance in Region FES


During this period there will be:

  • network availability of virtual machines will be interrupted for up to 2 min
  • VPN connections will be interrupted for up to 2 minutes
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

SysEleven CloudObserver maintenance announcement, scheduled 1 year ago

Between September 6th, 2022 12:00 and 13:00 (UTC +2) we will perform planned maintenance of SysEleven CloudObserver


During this period there may/will be:

  • availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted for up to 1 hr
  • loss of metrics for the time of possible interruption
  • access to the API/Dashboard will not be possible

Update 13:30 (UTC +2)

Unfortunately the change was not successful and had to be rolled back. This is still in progress.

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Update 14:25 (UTC +2)

The maintenance is finished. Unfortunately the change was not successful. We had to revert the change, producing more downtime than anticipated. We will follow up with other changes to mitigate the initial issue and then we will do this change again.

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Should you have any trouble following the maintenance work please contact us.


Monday 5th September 2022

No incidents reported

Sunday 4th September 2022

No incidents reported

Saturday 3rd September 2022

No incidents reported

Friday 2nd September 2022

No incidents reported

Thursday 1st September 2022

No incidents reported

Wednesday 31st August 2022

Managed Platform (PVC) failure in a hardware node in DC blu1

Our Monitoring identified a hardware node failure.

Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Tuesday 30th August 2022

No incidents reported

Monday 29th August 2022

code.syseleven.de unavailable

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:30: The issue has been fixed and the site is available again. We are still monitoring the system.

We are currently experiencing issues with code.syseleven.de. Currently the site is inaccesible. We identified the issue and are working on a fix.

SysEleven Cloudobserver unavailable

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:35 The issue has been fixed and the system is fully available again. We are still monitoring it.

We are currently experiencing issues with the Cloudobserver, causing some missing trending data. We identified the problem and are working to resolve the issue.

Sunday 28th August 2022

No incidents reported

Saturday 27th August 2022

No incidents reported

Friday 26th August 2022

No incidents reported

Thursday 25th August 2022

No incidents reported

Wednesday 24th August 2022

No incidents reported

Tuesday 23rd August 2022

No incidents reported

Monday 22nd August 2022

No incidents reported

Sunday 21st August 2022

No incidents reported

Saturday 20th August 2022

No incidents reported

Friday 19th August 2022

No incidents reported

Thursday 18th August 2022

No incidents reported

Wednesday 17th August 2022

No incidents reported

Tuesday 16th August 2022

No incidents reported

Monday 15th August 2022

No incidents reported

Sunday 14th August 2022

No incidents reported

Saturday 13th August 2022

No incidents reported

Friday 12th August 2022

No incidents reported

Thursday 11th August 2022

No incidents reported