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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

No incidents reported

Friday 30th May 2025

No incidents reported

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

No incidents reported

Tuesday 27th May 2025

No incidents reported

Monday 26th May 2025

No incidents reported

Sunday 25th May 2025

No incidents reported

Saturday 24th May 2025

No incidents reported

Friday 23rd May 2025

No incidents reported

Thursday 22nd May 2025

No incidents reported

Wednesday 21st May 2025

No incidents reported

Tuesday 20th May 2025

No incidents reported

Monday 19th May 2025

No incidents reported

Sunday 18th May 2025

No incidents reported

Saturday 17th May 2025

No incidents reported

Friday 16th May 2025

No incidents reported

Thursday 15th May 2025

No incidents reported

Wednesday 14th May 2025

No incidents reported

Tuesday 13th May 2025

No incidents reported

Monday 12th May 2025

No incidents reported

Sunday 11th May 2025

No incidents reported

Saturday 10th May 2025

No incidents reported

Friday 9th May 2025

SysEleven Database as a Service API INCIDENT: Database as a Service connectivity issues, region dus2

Affected Components: DBaaS in dus2

Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

Description:

  • We are currently seeing connectivity issues with DBaaS in our dus2 region

Customer Impact:

  • Databases in dus2 are partly unreachable
  • New Databases in dus2 can not be created

Update: 2025-05-09 12:10 UTC+02:00 (CEST)

  • The issue has been identified and resolved
INCIDENT: Outage of Metakube cluster creation in HAM and DUS

Affected Components: SysEleven MetaKube, region HAM and DUS

Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

Description:

  • The cluster creation in DUS and HAM is currently not working. We are currently investigating.

Customer Impact:

  • No new clusters can be created

Update: 2025-05-09 11:23 UTC+02:00 (CEST)

  • We are continuing to work on rectifying the situation

Update: 2025-05-09 11:43 UTC+02:00 (CEST)

  • Currently testing a possibly fix.

Update: 2025-05-09 12:53 UTC+02:00 (CEST)

  • We are currently in the process of applying the proposed fix.

  • Fixed applied, cluster creation works again.

  • Possible fix is being tested

    • Thursday 8th May 2025

    INCIDENT: SysEleven STACK issues in region CBK (Network)

    Affected Components: SysEleven Stack Network, region CBK

    Incident Start: 2025-05-08 16:45 UTC+02:00 (CEST)

    Incident End: 2025-05-08 17:00 UTC+02:00 (CEST)

    Description:

    • Network connectivity to cloud region CBK was impaired

    Customer Impact:

    • Connectivity is restricted

    Network connectivity issues were resolved around 17:00

    Control Plane Services (SysEleven - HAM) INCIDENT: Outage of Metakube control plane in HAM

    Affected Components: MetaKube Control Plane, region HAM

    Incident Start: 2025-05-08 14:43 UTC+02:00

    Description:

    The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

    Customer Impact:

    • Potential connection loss to the apiserver

    Update: 2025-05-08 15:02 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are fully operational again.