Past Incidents

Affected Components: DBaaS in dus2

Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

Description:

• We are currently seeing connectivity issues with DBaaS in our dus2 region

Customer Impact:

• Databases in dus2 are partly unreachable
• New Databases in dus2 can not be created

Update: 2025-05-09 12:10 UTC+02:00 (CEST)

• The issue has been identified and resolved

Affected Components: SysEleven Stack Network, region CBK

Incident Start: 2025-05-08 16:45 UTC+02:00 (CEST)

Incident End: 2025-05-08 17:00 UTC+02:00 (CEST)

Description:

• Network connectivity to cloud region CBK was impaired

Customer Impact:

• Connectivity is restricted

Network connectivity issues were resolved around 17:00

Affected Components: MetaKube Control Plane, region DUS

Incident Start: 2025-04-30 16:00 UTC+02:00

Description:

The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

Customer Impact:

• Potential connection loss to the apiserver

Update: 2025-04-30 16:30 UTC+02:00

We have recovered the affected clusters but haven't found the root cause. Right now we can't see any other affected clusters but will continue to monitor the situation.

Update: 2025-04-30 16:52 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are working properly again.

Affected Components: SysEleven Stack Network, region CBK

Incident Start: 2025-04-29 17:30 UTC+02:00 (CEST) Incident End: 2025-04-29 17:50 UTC+02:00 (CEST)

Description:

• Network connectivity to cloud region CBK was impaired

Customer Impact:

• Connectivity is restricted

Update: 17:59

Network connectivity issues were resolved around 17:50

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• We are expirencing a partial outage of the Network where some connection might get dropped.