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About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Friday 23rd May 2025

No incidents reported

Thursday 22nd May 2025

No incidents reported

Wednesday 21st May 2025

No incidents reported

Tuesday 20th May 2025

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region cbk

Affected Components: SysEleven Stack, Block Storage, region cbk

Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)

Description:

We are facing issues with the distributed block storage system in region cbk.

Customer Impact:

  • Reduced performance of block storage

  • No further issues were detected, incident is now over.

    • Performance of block storage is restored since 13:20 UTC+02:00 (CEST)
    • We are watching the situation

    • Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    No incidents reported

    Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported

    Wednesday 14th May 2025

    No incidents reported

    Tuesday 13th May 2025

    No incidents reported

    Monday 12th May 2025

    No incidents reported

    Sunday 11th May 2025

    No incidents reported

    Saturday 10th May 2025

    No incidents reported

    Friday 9th May 2025

    SysEleven Database as a Service API INCIDENT: Database as a Service connectivity issues, region dus2

    Affected Components: DBaaS in dus2

    Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
    Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

    Description:

    • We are currently seeing connectivity issues with DBaaS in our dus2 region

    Customer Impact:

    • Databases in dus2 are partly unreachable
    • New Databases in dus2 can not be created

    Update: 2025-05-09 12:10 UTC+02:00 (CEST)

    • The issue has been identified and resolved
    INCIDENT: Outage of Metakube cluster creation in HAM and DUS

    Affected Components: SysEleven MetaKube, region HAM and DUS

    Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

    Description:

    • The cluster creation in DUS and HAM is currently not working. We are currently investigating.

    Customer Impact:

    • No new clusters can be created

    Update: 2025-05-09 11:23 UTC+02:00 (CEST)

    • We are continuing to work on rectifying the situation

    Update: 2025-05-09 11:43 UTC+02:00 (CEST)

    • Currently testing a possibly fix.

    Update: 2025-05-09 12:53 UTC+02:00 (CEST)

    • We are currently in the process of applying the proposed fix.

  • Fixed applied, cluster creation works again.

  • Possible fix is being tested

    • Thursday 8th May 2025

    INCIDENT: SysEleven STACK issues in region CBK (Network)

    Affected Components: SysEleven Stack Network, region CBK

    Incident Start: 2025-05-08 16:45 UTC+02:00 (CEST)

    Incident End: 2025-05-08 17:00 UTC+02:00 (CEST)

    Description:

    • Network connectivity to cloud region CBK was impaired

    Customer Impact:

    • Connectivity is restricted

    Network connectivity issues were resolved around 17:00

    Control Plane Services (SysEleven - HAM) INCIDENT: Outage of Metakube control plane in HAM

    Affected Components: MetaKube Control Plane, region HAM

    Incident Start: 2025-05-08 14:43 UTC+02:00

    Description:

    The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

    Customer Impact:

    • Potential connection loss to the apiserver

    Update: 2025-05-08 15:02 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are fully operational again.

    Wednesday 7th May 2025

    No incidents reported

    Tuesday 6th May 2025

    No incidents reported

    Monday 5th May 2025

    No incidents reported

    Sunday 4th May 2025

    No incidents reported

    Saturday 3rd May 2025

    No incidents reported

    Friday 2nd May 2025

    No incidents reported

    Thursday 1st May 2025

    No incidents reported

    Wednesday 30th April 2025

    Control Plane Services (SysEleven - DUS) INCIDENT: Partial outage of Metakube control plane in DUS

    Affected Components: MetaKube Control Plane, region DUS

    Incident Start: 2025-04-30 16:00 UTC+02:00

    Description:

    The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

    Customer Impact:

    • Potential connection loss to the apiserver

    Update: 2025-04-30 16:30 UTC+02:00

    We have recovered the affected clusters but haven't found the root cause. Right now we can't see any other affected clusters but will continue to monitor the situation.

    Update: 2025-04-30 16:52 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are working properly again.

    Tuesday 29th April 2025

    Network INCIDENT: SysEleven STACK issues in region CBK (Network)

    Affected Components: SysEleven Stack Network, region CBK

    Incident Start: 2025-04-29 17:30 UTC+02:00 (CEST) Incident End: 2025-04-29 17:50 UTC+02:00 (CEST)

    Description:

    • Network connectivity to cloud region CBK was impaired

    Customer Impact:

    • Connectivity is restricted

    Update: 17:59

    Network connectivity issues were resolved around 17:50

    Monday 28th April 2025

    No incidents reported

    Sunday 27th April 2025

    No incidents reported

    Saturday 26th April 2025

    No incidents reported

    Friday 25th April 2025

    Network INCIDENT: SysEleven STACK issues in region CBK

    Affected Components: SysEleven Stack, region CBK

    Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

    Description:

    • Occurring errors are currently being investigated.

    Customer Impact:

    • We are expirencing a partial outage of the Network where some connection might get dropped.

  • The Incident has been resolved.

  • The problem has been identified and fixed. We are continuing to monitor the situation

    • Network INCIDENT: SysEleven Managed Hosting Network partial outage, region BLU1

    Affected Components: SysEleven Managed Hosting Network partial outage, region BLU1

    Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

    Description:

    • Occurring errors are currently being investigated.

    Customer Impact:

    • We are expirencing a partial outage of the Network where some connection might get dropped.

  • The Incident has been resolved.

  • The problem has been identified and fixed. We are continuing to monitor the situation.

    • Thursday 24th April 2025

    No incidents reported